Survey

Survey

Your Information *

Title * : Mr. Ms. Mrs.
Name * :
Company * :
Department * :
Email * :
Telephone Number :
Mobile Number :

Your Feedback *

How did you know about KYOCERA products?*

Media      Please indicate ( )

Friend

Internet

Sales person

Other      Please indicate ()

How long have you been using Kyocera products?*

Less than a month

1 to 6 months

6 months to a year

1 to 3 years

Over 3 years

How often did our sales person visit you?*

2 - 3 times a month

Once a month

Once in 6 months

Once a year

Never

How did you find the products knowledge of our sales person?*

Excellent

Good

Fair

Poor

Very poor

Has our CRO (Customer Relationship Officer) visited you? If yes, how was her service support and respond to you?*

Excellent

Good

Fair

Poor

Very poor

No, have not visited yet

How did you find our IT support?*

Excellent

Good

Fair

Poor

Very poor

Have you used our online web service? If yes, please rate our service.*

Excellent

Good

Fair

Poor

Very poor

Complicated

How did you find our technical service support?*

Excellent

Good

Fair

Poor

Very poor

How did you find the response from our service call center?*

Excellent

Good

Fair

Poor

Very poor

How fast is our response time to your service call?*

Within 1 hour

Within 2 hours

Within 3 hours

Within 4 hours

More than 4 hours

Overall, how satisfied are you, with KYOCERA?*

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Any other comments or recommendations?


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